1. Data we collect
- Account and workspace data such as name, email, company, login data, role, plan, and tenant identifiers
- Messaging data such as contacts, conversations, templates, campaigns, delivery status, webhook events, and media references
- Operational data such as logs, API activity, device/session data, billing records, support requests, and security events
2. How we use personal data
- To create and administer accounts and workspaces
- To provide inbox, campaign, template, billing, team, API, and WhatsApp integration features
- To secure the service, prevent abuse, comply with law, support customers, and improve reliability
3. Legal basis and customer responsibility
ChatClick processes data as needed to provide the service, protect legitimate business and security interests, comply with law, and act on customer instructions. Customers remain responsible for end-user consent, notice, and legal messaging compliance.
4. Sharing and processors
We may share or process data with infrastructure and service providers necessary to operate ChatClick, including hosting, database, queueing, media, observability, and messaging providers. Data may also be disclosed where required by law or to protect rights and safety.
5. Messaging and third-party platforms
When customers connect WhatsApp or other external messaging providers, relevant data may be sent to or received from those providers. Their own policies and systems also apply to the data they process.
6. Security
ChatClick uses reasonable safeguards including authentication, authorization, tenant scoping, secret handling, logging, and infrastructure hardening. No system can guarantee absolute security.
7. Retention
We retain data only as long as necessary to provide the service, preserve security, enforce contracts, resolve disputes, comply with law, and maintain essential records. Retention duration may vary by data type and legal or operational obligations.
8. International processing
Data may be processed in cloud systems and provider environments outside a user local jurisdiction where needed to operate the service.
9. Rights and choices
Where applicable, individuals may request access, correction, deletion, restriction, objection, or portability. Requests may require identity and authority verification.
10. Cookies and session technologies
ChatClick may use cookies, session tokens, refresh cookies, local storage values, and similar technologies for authentication, preferences, and operational security.
11. Data deletion
To request deletion of account or personal data, see User Data Deletion or contact [email protected].
12. Changes to this policy
This policy may be updated from time to time. The current version will be posted on this page with the effective date.