1. Acceptance of terms
By accessing or using ChatClick, you agree to these terms. If you use ChatClick on behalf of an organization, you confirm that you have authority to bind that organization.
2. Contact and operator
For support, billing, privacy, legal, or compliance matters, contact [email protected].
3. Service scope
- Conversation inbox and contact management
- Campaign tooling, message templates, and billing workflows
- WhatsApp integration, APIs, workers, and automation settings
4. Account responsibilities
You must provide accurate registration and billing information, protect account access, and ensure every user in your workspace has authority to use the service.
5. Messaging compliance
You are responsible for lawful use of messaging channels, valid opt-ins, honoring opt-outs, and compliance with WhatsApp policies and applicable marketing, privacy, telecom, and consumer laws.
6. Acceptable use
You may not use ChatClick to send unlawful, abusive, deceptive, infringing, fraudulent, or unsolicited communications, or to bypass quotas, rate limits, or security controls.
7. Customer data
You retain ownership of your business data, customer data, contact lists, templates, and campaign content. You grant ChatClick the limited rights needed to host, process, secure, transmit, and display that data to provide the service.
8. Third-party integrations
Customers are responsible for valid WhatsApp credentials, approved templates, webhook setup, business permissions, and third-party account health. Meta pricing, approvals, and delivery behavior are outside ChatClick direct control.
9. Billing and plan limits
Paid plans, quotas, or usage restrictions may apply. ChatClick may enforce plan limits, suspend unpaid accounts, and reject payment or usage patterns that create operational or legal risk.
10. Security and availability
ChatClick uses reasonable safeguards but does not guarantee uninterrupted, error-free, or fully secure service. Outages, provider incidents, webhook delays, or infrastructure failures may occur.
11. Suspension and termination
ChatClick may suspend or terminate access for abuse, non-payment, legal risk, platform policy violations, security threats, or material breach of these terms.
12. Disclaimer
To the fullest extent permitted by law, ChatClick is provided on an as-is and as-available basis without warranties of uninterrupted availability, merchantability, fitness for a particular purpose, or non-infringement.
13. Limitation of liability
To the maximum extent permitted by law, ChatClick is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages. Aggregate liability is limited to the fees paid for the service in the previous 12 months, or INR 10,000 if no fees were paid.
14. Indemnity
You agree to indemnify and hold harmless ChatClick and its operators from claims arising from your content, messaging practices, legal compliance obligations, data use, or breach of these terms.
15. Changes
These terms may be updated from time to time. Continued use after the effective date means the updated terms apply.